A History Of Stopping Security Breaches And IT Problems BEFORE They Happen For SMBs

Paul TraceyPaul Tracey was infuriated that lazy, unresponsive and inept IT personnel and companies were leaving small businesses vulnerable to cyber-attacks that would cost them everything.

In 2012, he founded HIPAA-verified Innovative Technologies as a full-service managed security services provider to help small and medium-sized businesses mitigate cyber security risks and establish a company culture that supports secure and efficient IT

Prior to starting Innovative Technologies almost 10 years ago Paul talked to local business owners to gauge their IT and cyber security awareness. What he heard shocked him. There was an attitude that security hacks and data breaches only happened to larger, high-profile companies. The business owners were not aware of the risks and responsibilities that exist around their data. The threat did not seem real to them; they did not anticipate that an employee clicking on the wrong link could shut down their company.

Owner Paul Tracey had experienced at a prior employer the consequences of ignoring security practices when the IT director infected the entire organization with malware. At a major hospital, where he was operations supervisor, he noticed a cavalier attitude toward cyber security and compliance, and a willingness to simply pay assessed fines. For Paul, this was untenable, and he dedicated himself to starting his own company that took a holistic approach to technology and the business, focusing not only on cyber security, but also on how businesses utilize their resources to their fullest potential.

Innovation Technologies takes a proactive, rather than reactive, approach to cyber security. Better to learn that IT is not being run properly before it causes expensive downtime where remediation plans can be implemented strategically.

One client that is representative of the type of business Paul started Innovation Technologies to help was a residential treatment facility whose internal IT person assured them that their operations were “compliant-plus.” Instead, it was an absolute disaster, which required the complete rebuilding of the infrastructure from the ground up. Through Innovative Technologies’ programs, the agency received its HIPAA Seal of Compliance in under one year while managing operations during a pandemic.

Innovation Technologies believes in transparent, flat-fee pricing, delivering all aspects of IT infrastructure support, including hardware and software management, vendor relationships, maintenance renewals and all cyber security and compliance-related needs. Paul and his team, each with up to 10 years’ experience, have seen technology – as well as efforts to subvert it – evolve. They pride themselves on being able to devise a customized, leading-edge solution that will meet a business’s needs while maintaining secure and compliant systems.

Paul is a recognized industry cyber security expert. He is the author of Delete The Hacker Playbook, a comprehensive look at the fundamentals of cyber security that all business owners need to know. He is also the author of Cyber Storm, due out in early 2022. In this multi-perspective look at cyber security, Paul focuses on HIPAA compliance.

In the decade that Innovative Technologies has been in business, annual ransomware payouts have ballooned from $2.2 million to $7.5 million. Defying conventional wisdom, it has not been large companies, but small businesses with little or no protection, that have borne the brunt of these cyber-attacks. Not one Innovative Technologies client has ever paid ransomware.

Paul Tracey Gets The IT And Cyber Security Conversation Started

Growing up in South Glen Falls in rural Upstate New York, Paul Tracey was sure of one thing: computers were the future. He knew it when he was in junior high school, fascinated by how technology worked and programming video games into graphing calculators when he was supposed to be doing math classwork.

When as a pressman in the printing industry he suffered a catastrophic shoulder injury that would prevent him from ever again doing manual labor, he became determined that computers would be his future. A state program afforded him the opportunity to return to school and be retrained in a chosen field. He chose networking, something he loved and a field that he envisioned would become increasingly important in the business world.

After graduating in 2009 with a degree in information technology, he managed an outsourced help-desk call center whose clients included Verizon and Comcast. He was responsible for up to 400 employees. Paul experienced a shortsighted corporate culture that blatantly trained its employees to upsell even the most irate callers – or risk losing their jobs. It was clear that the corporate outlook was to reward sales and not support.

Another job, IT support for a major hospital where he was rapidly promoted to operations manager, would be the last time he worked for someone else. The corporation was lax in cyber security and compliance and thought nothing of paying fines. When he raised questions about these policies, the answer was administrative leave. Paul was determined to start his own company that would focus on small business owners who put their livelihoods at risk with what they didn’t know about IT.

Paul Tracey founded Innovative Technologies in 2012 to help small businesses expand their vision of the role of IT in their company beyond calling in someone to fix a computer when it broke down. After working for companies for whom compliance and cyber security were afterthoughts, Paul committed himself not only to being a full-service managed security services provider, but also to helping small business owners establish a company culture that supported safe, secure and efficient IT.

A recognized cyber security expert, Paul is the author of the recently published book Delete The Hackers Playbook. In the decade that Innovative Technologies has been in business, not one client has ever paid ransomware. He is also the co-author of Cyber Storm, due out in early 2022. In this multi-perspective look at cyber security, Paul focuses on HIPAA compliance.

Paul still lives in Upstate NY. His two passions are live music and his motorcycles. He spends his free time at concerts by former Grateful Dead bassist Phil Lesh and tributes to the music of Frank Zappa. He has donated his time to several local charities and served as CTO for the Glen Falls semiprofessional football team, the Greenjackets.