Is your phone system not meeting your business needs? Are you missing calls or losing sales because it lacks features or functionality?

A new Voice over IP (VoIP) telephone system from Innovative Technologies may be in order. With our new VoIP solutions in Albany and Upstate NY, you can rest assured that your business needs will be met and far exceeded.

Let Innovative Technologies' VOIP service provide the benefits every business needs today:

  • Features that you’ll use – If you want to take a call on your laptop, or on your cell phone when you’re on the go, or you’d like to access a phone number without any hassle, then Innovative Technologies' VOIP phone services are definitely for you.
  • The ability to take on your company’s workload – With advanced technology, your VoIP system will remain operational regardless of the volume of calls being made, and it can scale in line with your business growth.
  • Low-cost and easy to install – Installing and setting up a new VoIP system in your office is easier and more affordable than you might expect. Our trained staff will not only provide all of the necessary training and help to make the transition smooth and worry-free, but we can also help you find the right solution that meets your budget.

Eliminate the hassle and expense of owning and operating your own phone system. With Hosted voice over internet protocol (VoIP), simply connect your new office phones to your existing network—and access high-quality calling, advanced features, and easy management for one low monthly price.

As a provider of Cytracom VoIP, we deliver the business phone you know and love in a straightforward system that just works—and is ready to start working now.

Advanced Features

Get big-business features in a phone system that’s easy to use and right-sized for your company. Some of the most popular features include:

  • Auto Attendant
  • Mobile Integration
  • Ring or “Hunt” Groups
  • Find Me/ Follow Me
  • Voicemail to Email
  • Call Recording
  • Conference Calls
  • Holiday Routing
  • Call Center
  • Softphone Support
  • Centralized Device Management
  • toll free number
  • Free Desk Phone

Phones that Evolve

Switch to a phone solution that keeps up with your business. Through Cytracom’s Evolve program, you get new, upgraded devices every 36 months. This guarantees you always have the latest firmware and hardware updates. Plus, it covers full warranties—so if anything happens before your upgrade, we fix or replace the phone for free.

No Contracts

Managing a budget can be a daunting task, especially when it comes to unpredictable expenses. However, with Cytracom's phone service, you can simplify your budget by opting for their predictable month-to-month plans. This means that you can have a clear understanding of your phone service costs each month, allowing you to plan and allocate your budget more effectively.

What sets Cytracom apart is that their phone service does not require a long-term contractual commitment when sold and serviced by Certified Cytracom partners. This flexibility is a significant advantage for businesses and individuals who may not want to be tied down to a lengthy contract. It gives you the freedom to adjust or cancel your phone service as per your needs, without any penalties or obligations.

By eliminating the need for a long-term contract, Cytracom empowers you to have more control over your budget. You can easily adapt your phone service to match the changing needs of your business or personal life, without worrying about being locked into a contract that may no longer be suitable.

You can easily plan and allocate your phone service expenses, adjust or cancel your service as needed, and explore other options without any contractual obligations. This flexibility ensures that your budget remains predictable and adaptable to your evolving needs.

Local Support

As your Managed Service Provider (MSP), we offer comprehensive assistance in configuring, installing, and managing your phone system. Our team of experts is dedicated to ensuring that your phone system is set up to meet your specific needs and requirements. Whether you are a small business or a large enterprise, we have the knowledge and experience to handle any phone system setup.

But our commitment to your satisfaction doesn't end there. We have partnered with Cytracom, a leading provider of cloud-based phone systems, to provide an additional layer of care and support. With Cytracom, you can rest assured that you have access to top-notch support engineers who are based in the United States and available 24x7.

No matter what time of day or night, if any issues arise with your phone system, our dedicated support engineers are just a phone call away. They are highly trained and experienced in troubleshooting and resolving any technical problems that may occur. Whether it's a minor glitch or a major system outage, our team will work tirelessly to get your phone system back up and running smoothly.

With our MSP services and the added support from Cytracom, you can have peace of mind knowing that your phone system is in good hands. We are committed to providing you with the highest level of service and support, ensuring that your communication needs are met efficiently and effectively.

So, whether you need assistance with initial setup, ongoing management, or troubleshooting, we are here to help. Contact us today to learn more about how our cost effective telephone networks, customer service and additional features can benefit your business.

Our Services

Managed IT Services

We’ll manage all of your IT services for a flat-rate fee.

Data Backup & Recovery

Compliant backup solutions are an essential element of our IT support plans.

IT Consulting

Get It consulting in Upstate NY and optimize your business today.

VoIP Services

Make and receive calls from your business phone number on your mobile device, laptop or desktop with our VoIP platform.

Cloud Computing

Migrate your business to the cloud with Innovative Technologies.

Cloud Security

Make sure you don't fall victim to your cloud providers lack of security, get the protection you need today.

Virtual Chief Security Officer (vCSO)

Get expert cyber security assessments, strategic planning and budgeting at a fraction of the cost.

Managed Security Operations Center (SOC)

Get a team of security professionals monitoring your systems 24 x 7 with best in class technologies.

Cyber Security Awareness Training

Protect the largest attack vector in your business before it costs you big.